FAQ

Caring for your 14k / 18k solid gold piece:

  • To keep your piece looking its best, we recommend removing it before bathing or swimming.
  • Apply cosmetics, perfumes, and lotions before wearing your piece.
  • Store your jewelry pieces separately to avoid scratching.
  • Polish your jewelry pieces with a soft microfiber cloth.
  • To clean your piece, immerse in warm soapy water, clean with a soft brush, and pat dry.

Caring for your silver / gold vermeil piece:

  • Keep your pieces in a dry, cool place to avoid oxidation.
  • Remove your piece before bathing or swimming.
  • Apply cosmetics, perfumes, and lotions before wearing your piece.
  • Store your jewelry pieces separately to avoid scratching.
  • Very Gently polish your piece with a soft microfiber cloth.
  • To clean your piece, soak in warm soapy water for 10 mins, use a soft brush to clean, and pat dry.
  • We offer re-plating services for your items, contact us at @love.susie on instagram.

Returns, & Repairs:

As our items are custom made specifically for you-- we only accept returns for exchange if the item shipped out to you does not match the product on your invoice. (ie: wrong size or wrong design)

Love, Susie stands by the products that have been sent to you with a 1-year manufacturer's warranty. 

If you believe your item has a manufacturing defect, you may return it to us for inspection. If we find that your order is damaged due to a manufacturing defect, we will repair or replace the item, depending on what we determine is the appropriate action. 

Damage from being hit, knocked, dropped or pulled is very easily detectable under magnification. So once we determine that the damage is not caused by a manufacturing defect, the warranty is considered null and void, at which point we will contact you for the subsequent cost of your repairs. 

You will be responsible for paying for all shipping fees of your items.

Refunds:

We do not offer refunds for our items, as they have been customized for you. If you're unsatisfied with your order, please reach out to us so we can help find a solution for you.